Refund and Returns Policy

Refund and Returns Policy

Last updated: 20/07/2025

At MNDQINSTYLE, we prioritize your satisfaction and the quality of every product we deliver. Due to the nature of skincare products, all sales are final once delivered, with a few important exceptions outlined below.

Returns Eligibility

We only accept returns or exchanges if:

  1. You received the wrong item
  2. Your item arrived damaged or defective

To qualify for a return or exchange:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the item and packaging
  • Include your order number and full name

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

  • Opened, used, or tampered products
  • Products damaged after delivery
  • Products purchased during sales or promotions
  • Items returned without prior approval

Refunds (If Applicable)

Once we receive your complaint and verify eligibility:

  • You may receive a replacement item, store credit, or partial/full refund
  • Refunds (if approved) will be processed within 5–7 business days
  • Refunds will be made via your original payment method

Return Shipping

  • If the return is due to our error (wrong or defective item), we will cover the return shipping cost
  • If the customer is at fault (e.g., wrong address provided), return costs will be borne by the customer

How to Initiate a Return

Send an email to [support@yourdomain.com] with the subject line:
“Return Request – Order #[Your Order Number]”

Include:

  • A brief explanation of the issue
  • Photos or video evidence
  • Your name, phone number, and delivery address

Important Notice

We advise customers to read product descriptions carefully and patch-test new products where necessary. We will not be held liable for allergic reactions or skin sensitivity due to undisclosed conditions.

Need Help?

If you have any questions about our refund or return process, reach out to us:

Email: support@yourdomain.com
Phone: [Your Business Line]Instagram DM: @yourhandle

Still have a question?

Please contact us for more information.

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